Shipping policy
Thank you for shopping with Velnx. We are committed to delivering your order as quickly and safely as possible. Please read our shipping policy below before placing your order.
Order Processing
- All orders are processed within 1–3 business days after payment confirmation.
- Orders are processed Monday through Saturday, excluding public holidays.
- Once your order has been processed, you will receive a confirmation email with tracking information.
Shipping Time
Within India
- Estimated Delivery: 5–10 business days after dispatch.
Delivery times may vary depending on your location, courier availability, weather conditions, or high order volumes.
Shipping Charges
- Free Shipping on all prepaid orders.
- Any applicable shipping charges for other payment methods will be displayed during checkout.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email or SMS. You can use this tracking number to monitor the status of your shipment.
Delays
While we strive to deliver orders on time, occasional delays may occur due to:
- Weather conditions
- Courier service disruptions
- Public holidays
- High seasonal demand
- Remote delivery locations
We appreciate your patience and understanding in such situations.
Incorrect Address
Please ensure your shipping address is accurate before placing your order. Velnx is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information.
Lost or Damaged Packages
If your package arrives damaged or is lost during transit, please contact our support team within 48 hours of delivery (or expected delivery). We will work with the courier partner to resolve the issue as quickly as possible.
International Shipping
At this time, Velnx ships only within India. International shipping may be introduced in the future.
Contact Us
If you have any questions regarding shipping or your order, please contact our customer support team through the contact information available on our website.